TERMS AND CONDITIONS

CONSIDERATION FOR OTHERS

SC&AA reserves the right to ask anyone causing a disturbance, to other customers, to staff or the performance, to leave the venue.

In support of the Equality Act 2010 customers with learning disabilities who do not use expressive or receptive language techniques will not be asked to leave a performance due to any behaviour that is a direct result of their disability. Staff will offer and provide support where possible.

The use of mobile phones, cameras and any form of recording equipment is strictly prohibited anywhere in the auditorium.

Children, school parties, youth groups and those in need of special care are the responsibility of their parents, guardians, teachers and personal assistant (carers) who must ensure appropriate behaviour is followed in the venue.

YOUR SAFETY/SECURITY

We take the safety of our venue very seriously and we want customers to feel confident to attend and enjoy live events.

Every customer entering the venue must be in the possession of a valid ticket. Customers are requested to ensure that all members of their party are in possesion of a valid ticket to gain entry.

Adjustments will be made for those with medical requirements and/or special needs and customers should contact the venue in advance regarding required adjustments.

No animals (with the exception of assistance dogs).

Customers can transfer into a theatre seat from a wheelchair, however for safety reasons customers must be able to evacuate without staff intervention in the event of an emergency.

Please retain your ticket at all times whilst at the venue.

Management reserves the right to refuse re-entry to the venue or auditorium to those customers who leave during a performance.

Re-entry to the venue or auditorium will be permitted on production of a valid ticket only.

The customer must comply with all relevant statutes, safety announcements and venue regulations whilst attending the performance. Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury will result in the customer being ejected from the venues and no compensation or refund will be offered.

 

FOOD, DRINK & MERCHANDISE

General terms:

Customers are requested to consume food and drink with consideration for other audience members and minimal disruption to the performance.

We reserve the right to prohibit the consumption of refreshments, refuse re-entry or service of refreshments to customers causing a disruption to the audience or the performance.

We reserve the right to refuse entry to the venue or the auditorium to customers who appear to be under the influence of illegal drugs or heavily intoxicated.

We reserve the right to remove customers from the venue or auditorium who appear to be under the influence of illegal drugs or heavily intoxicated.

For certain performances the management reserves the right to prohibit consumption of alcoholic drinks inside the auditorium and the bar may be closed during the performance.

Alcohol purchased outside the venue is not permitted inside the venue or auditorium and will be confiscated. This needs to be altered if the bar is closed and we decide people can bring in their own drinks

Alcohol may not be taken off the premises.

Confectionery and soft drinks (including water) are permitted inside the venue at the discretion of the event organiser.

Hot drinks may be taken into the auditorium inside paper or plastic cups with lids. I think maybe delete as we do serve coffee tea etc?

Hot food is not permitted inside the auditorium but may be consumed in other areas.

 

GENERAL

SC&AA is a no-smoking venue. Smoking, including the use of electronic cigarettes is not permitted.

 

TICKET SALES

By purchasing a ticket directly, by any method, or indirectly via an authorised agency, you are agreeing to these terms and conditions of sale.

Tickets are sold by SC&AA, Registered Charity Number 1113704, of Albion Terrace, Saltburn-by-the-Sea, TS12 1JW.

Tickets are sold subject to SC&AA’s right to alter or vary the programme or casting due to circumstances beyond its control without being obliged to refund monies or exchange tickets; we cannot guarantee the appearance of any cast member or artist at any performance.

Once purchased, tickets cannot be refunded unless the performance is cancelled. Tickets may be exchanged for another performance of the same production at a charge if we have suitable notice and availability.

Tickets are offered for sale subject to availability. All ticket prices quoted SC&AA in print and online are subject to change at any time. In response to demand, we may change prices and seating areas.  We may also limit access to concession rates. Always check online at http://www.saltburnarts.co.uk for the most up to date prices.

SC&AA reserves the right to make ticket offers in addition to those published in brochures or on websites, and to withdraw them at any time.

An admin fee (£1.00 at the time of publishing) will be charged to reprint lost, forgotten or unissued tickets, sold by any party.

If a ticket is re-sold or transferred for profit or commercial gain by anyone other than SC&AA or one of its authorised sub-agents, it may be voided and the holder may be refused entry to, required to exit from and / or banned / excluded from SC&AA.

Customers consent to filming, photography and sound recording as members of the audience. SC&AA will endeavour to inform customers prior to the commencement of the performance if such a recording is to take place. Do we agree?

Tickets may be restricted to a maximum number per person. SC&AA reserve the right to cancel tickets purchased in excess of this number.

Any liability that the company and its officers, directors, agents and employees may have to customers under any circumstances will be limited to the greater of (a) the total amount expended by the individual customer with SC&AA (excluding authorised sub-agents) during the transaction giving rise to the claim; or (b) £100.

Customers acknowledge that they are responsible for the payment of ticket/s and/or any loss or damage they may cause to SC&AA